We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our general Terms and Conditions for Product Sales which you can access by clicking here.
Please note that if you made your purchase through a partnered retail location, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
In order to return your online order to us, please print and complete our Returns Note which can be found here. Please enclose the note with your parcel and return to:
Lewis of London
If you have chosen a refund, we will process the calculated refund within thirty (30) days of receiving your returned goods provided that you have returned the goods to us in their original condition within 28 working days from delivery. You will receive email notification of your refund from our Customer Service Team.
If you have requested an exchange or replacement when contacting the Customer Services Team, this will be processed within 7 working days of receiving your returned goods and will be delivered via standard delivery.
If you have any questions about returns, please contact us by email firstname.lastname@example.org
In addition to the rights described above (and in accordance with your rights under the Consumer Rights Act 2015), if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us as soon as possible by emailing our Customer Service Team email@example.com
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection.